Whether you’re dealing with stakeholders, subject matter experts, internal clients or external customers, some issues are bound to arise during the design and development of learning experiences. Usually these issues can just be smoothed over by listening more closely to what the client is saying or by preparing and educating the client as to how the process works.
There are those times, however, when communication breaks down and issues develop into something more serious. Because life is unpredictable and you don’t know what’s around the corner, I’ve learned that it’s best to protect yourself from the start. Here are some recommendations for making sure that you are not the cause of a serious problem and that if one does arise, you have yourself and your organization covered.